Shipping policy

SHIPPING POLICY

Thank you for trusting HECARY. Below, we detail our shipping policy. By placing an order on our website, you accept these terms.

1. SHIPPING METHODS AND DELIVERY TIMES
• We ship to the following countries: Spain, Portugal, France, Belgium, Germany, Italy, Luxembourg, the Netherlands, Austria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Poland, Sweden.
• The estimated delivery time varies depending on the destination, ranging from 2 to 10 business days from order processing.
• We process and ship orders Monday through Friday. Orders placed on weekends or holidays will be processed the following business day.
• In case of delays beyond HECARY’s control (logistical issues, customs, force majeure), we will inform you as soon as possible.
2. SHIPPING COSTS
• Shipping costs are not included in the product prices shown on our website.
• The final shipping cost will be clearly displayed before completing the purchase, once the delivery address is entered.
• Shipping fees will be detailed in the purchase invoice.
3. ORDER PROCESSING AND TRACKING
• Once your order is confirmed, you will receive a confirmation email.
• When your order is shipped, we will provide you with a tracking number so you can check the delivery status.
4. TRANSPORT AND DELIVERY
• All orders are shipped via trusted international couriers.
• The order will be shipped once all products are available. If you would like to receive partial shipments, please contact us at hello@hecary.com before completing the purchase.
5. DELIVERY ADDRESS AND RESPONSIBILITY
• It is your responsibility to provide a valid and complete shipping address.
• We are not responsible for failed deliveries due to incorrect or incomplete addresses.
• If an order is returned due to an address error, we will contact you to arrange a new shipment. Any additional costs will be borne by the customer.
6. INTERNATIONAL SHIPMENTS AND CUSTOMS
• For shipments outside the EU, your order may be subject to taxes, duties, or customs fees according to the destination country’s regulations.
• Any additional costs arising from customs are the responsibility of the customer.
7. DELIVERY ISSUES
• If your order arrives damaged, incomplete, or if you do not receive it within the estimated time frame, please contact us at hello@hecary.com within 48 hours of the expected delivery.